Terms and Conditions

1. Our Code of Practice Overview

The Code of Practice has been designed to aid both Ambivert Studio and the general public by outlining certain standards and expectations that should if met fully, ensure that every commission is carried out to both parties’ satisfaction.

2. Our Code of Practice

• Ambivert Studio will conduct business in a professional manner and will at no time knowingly indulge in any practice or action likely to bring the company into disrepute.
• Ambivert Studio will at all times strive to maintain the highest standards of production.
• Upon request, public liability insurance policies are to be made available for inspection by the client and/or any organisation acting on behalf of the client.
• Ambivert Studio will at all times maintain the confidentiality of information either entrusted to them or obtained in pursuance of their work except on the order of a court of law or other appropriate authority.
• Ambivert Studio will at all times observe current Health & Safety regulations and have due consideration for the safety and welfare of staff, clients and the general public.
  

3. Standard Terms & Conditions

• 1) Introduction – A contract is formed between a customer (referred to as the ‘Customer’) and Ambivert Studio (referred to as the ‘Company’) when an order is received from the Customer. An order may be in written, verbal or electronic form. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.
• 2) Supply – The Company agrees to supply the product(s) or service(s) to the Customer as detailed in the Order and according to the terms and conditions of this contract.
• 3) Rights Reserved – Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions.
• 4) Restrictions, Environment and Filming – Restrictions imposed by others (church, photographer, guests, reception, etc) and the constraints of the physical environment, safety, weather, poor acoustic conditions or other conditions outside our control can affect the quality and extent of the video coverage possible and Race Wedding Videography will not be responsible for scenes not included. It is therefore important and the responsibility of the Client to discuss and gain permission with the venue (Church/Wedding Venue/other) that you are having your wedding filmed they may have filming restrictions that could impact the quality of your wedding film. Ambivert Studio will not video record any event in the rain or other inclement weather such as would damage Ambivert Studio equipment. If weather conditions prohibit filming the event either in part or in whole and arrangements have not been made to move the event indoors, retainer and amounts of money paid are non-refundable. Ambivert Studio cannot guarantee video quality in adverse lighting or weather conditions, or in rooms generating a strong colour tinge to the light which may not be satisfactorily correctable during editing. It should be noted that filming in low-light situations (e.g. small rooms, candlelight, disco/dance areas, evenings and nights outdoors) may impact the quality of the image captured by the camera. The client should acknowledge that videography requires reasonable lighting and that production may be compromised due to low or poor light levels. Environmental audio is recorded during certain parts of the day such as the ceremony and speeches. Ambivert Studio will take great care that audio is recorded as professionally as possible but is not responsible for extraneous sounds such as, but not limited to, air conditioning units, the ringing of mobile phones, passing emergency vehicles, crying children, coughing etc.
• 5) Prompting – If the order of the day includes the speeches before the meal then the Company will require a 5-minute set-up time once the guests are seated and the bride and groom have been announced into the room – this is to facilitate moving equipment into position and setting up audio recorders we cannot be held responsible for loss of footage due to not being informed of the above.
• 6) Parking – Where any of the venue locations used for the wedding/reception have parking availability, one parking place must be reserved for Ambivert Studio. This is to facilitate the moving of equipment into the premises and allow easy access to spare equipment left in the vehicle.
• 7) Payment – All payments will be made to The Wedding Chapel on the Mountain. As an independent contractor of the The Wedding Chapel on the Mountain, Ambivert Studio does not accept payment from clients, The Wedding Chapel on the Mountain is responsible for ensuring prompt and accurate payment to Ambivert Studio after completion of the job.
• 8) Booking Fee – Currently, Ambivert Studio does not charge a booking fee.
• 9) Actual date booked/Cancellation of the product(s) or services(s) – Ambivert Studio follows the cancellation policy of The Wedding Chapel on the Mountain.  In the event of a cancellation, please refer to the terms and conditions agreed upon in your contract.
• 10) Completion – The completed videos will normally be produced 1-2 weeks from the date of the wedding, however, these time frames can be extended due to other ongoing work commitments such as filming or editing.
• 11) Receipt of the Video – Ambivert Studio will assume that the client accepts the quality of the finished video (supplied through a secure link using EazyFlicks.com) unless the company is informed to the contrary within 28 days of the video being received, no amendments can be made after this time.
• 12) Request to change the edit – The client has chosen Ambivert Studio on the basis of their shooting and editorial style therefore creative and artistic aspects, such as shooting and editing styles are at the discretion of Ambivert Studio. Technical errors will be corrected free of charge. The next edit will incur a fee of $150. A second edit will incur a charge of $300. These fees must be paid prior to the edits being made. No more than 2 edits will be made.
• 13) Music Choice – Ambivert Studio will supply royalty free music for the video. It is up to the discretion of the editor to choose music that fits the video. Other music may be requested, but will only be used if licensing is available, and fees of such licensing do not exceed $100. These licensing fees are the responsibility of the customer.
• 14) Filming, equipment and content – Every effort will be made to ensure your event is recorded in full on the day. Multiple cameras (where possible) are used to minimize problems caused by equipment failure and these are also used to film certain parts of the event from a different angle. No liability is accepted for failure of performance due to any circumstances beyond our control. In the unlikely event of an equipment failure or a cancellation by Ambivert Studio, we will provide a full refund and accept no further liability. If only part of the event has been recorded Ambivert Studio will negotiate a proportionate amount of the total cost to be refunded. If the company is unable to complete the engagement for any reason whatsoever we will do our best to find another reputable company to film your wedding through our business contacts. If no such replacement can be found then our total liability is limited to making a refund of all money paid under the agreement. While we will do our best to record all the significant parts of the ceremony and function, including any specific parts you have asked us to record, the contents of the recording shall be at our discretion and subject to conditions on the day. We can give no absolute undertaking to successfully record any particular event or part of the ceremony. Maximum film length to be 40 minutes including the ceremony. Longer wedding ceremony filming  may incur additional costs (agreed before an invoice and booking documents are created)
• 15) Health & Safety – The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s).
• 16) Abuse/aggression/unacceptable Behavior /Liable/Deformation – Ambivert Studio will not tolerate any form of abuse, aggression, unacceptable behavior, liability and or deformation both on location or via email, telephone, letter, or social media, aimed toward any member of its staff or the company. In the event that this should occur then Ambivert Studio reserves the right to withdraw its service forthwith. Similarly, Ambivert Studio reserves the right to take any legal action deemed necessary against any offending parties.
• 17) Creative Brief – Unless otherwise agreed, the Customer accepts the Company’s decisions on creativity within the product(s) or service(s).
• 18) Liability – The Company accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of the Company being unable to supply the product(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value – or monies already paid by the Customer.
• 19) Copyright – Ambivert Studio reserves the right to use any videography, audio or images for future marketing purposes.
• 20) Data Protection – The Customer must ensure that all necessary arrangements have been made with and permissions obtained from, people and places that may be recorded on video as a result of the Company supplying the product(s) or service(s) – and that such recording is in compliance with data protection.
• 21) Care and Damage – To client property: while every care is taken in the handling of the Customer’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances while they are in the custody of the Company. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.
• 22) Right of Assignment – The Company retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should they be unable to complete these terms and conditions.
• 23) Basis of Law – These Terms & Conditions and any accompanying letter and/or contract are governed by the laws of the United States.
• 24) RAW Footage - As a general rule, Ambivert Studio does not release RAW footage.  The definition of RAW footage means different things to different people.  Please contact Ambivert Studio if you have any questions about receiving unedited video not shot in RAW format.
  

4.1 Incidental Recordings

Using music in videography is not only consigned to dubbing commercial recordings but can also include the recording of ambient music being played live at an event or being played from a recording. While there are some instances where the recording of music might be considered ‘incidental’ and therefore not in breach of copyright, in most circumstances, the videographer will be in breach of copyright if they do not first obtain permission. To be deemed Incidental, inclusion has to be incidental rather than featured and at the same time accidentally, carelessly or recklessly recorded.

4.2 Pricing

Under Consumer Protection law, it’s an offence to give consumers a misleading price indication about goods, services or facilities. The law applies to any way in which the indication of price is given, for example in a written notice or verbally. The Company’s advertised pricing policy is based on the geographical location of Brownsboro and Huntsville, AL.

4.3 Health & Safety

There are many potential hazards in video production, including the risks of working with electrical products, the potential for physical injury from falling equipment and the general risks associated with working in public places.

4.4 Health & Safety and the Law

Ambivert Studio has a legal responsibility to ensure the safety of themselves, those working alongside them and anyone who might be at risk as a result of their work.

4.5 Public liability

Ambivert Studio is covered in respect of Public Liability with a limit of indemnity of ?????. We also have a separate UAS (drone) policy covering third-party legal liabilities, invasion of privacy & noise liability. A copy of these certificates and policies are available to clients and venues on request.

4.6 Federal Aviation Authority, Unmanned Aircraft System - Operational Authorization 

Ambivert Studio has an Unmanned Aircraft System - Operational Authorization issued by the F.A.A (Federal Aviation Authority). A copy of this authorization and F.A.A Drone Operator ID are available on request.